Privacy Policy

CASALOMA CANINE MOTEL

Casaloma Canine Motel (“Casaloma”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, booking forms and customer communications.

Information We Collect

We may collect personal information including:

* Full Name
* Residential Address
* Phone Number
* Email Address
* Emergency Contact Details
* Pet Information
* Veterinary Information
* Vaccination Records
* Booking History
* Payment Information
* Any other information voluntarily provided by you

How We Use Your Information

We collect and use personal information for purposes including:

* Processing booking enquiries and reservations
* Providing boarding, daycare, training and grooming services
* Contacting owners regarding their pets
* Managing emergencies and veterinary treatment
* Processing payments
* Maintaining customer records
* Improving our services
* Complying with legal obligations

Sharing Information

Casaloma does not sell, rent or trade personal information to third parties.

Personal information may be disclosed:

* To veterinary clinics or emergency veterinary hospitals when required for the care of your pet
* To service providers assisting with website, payment or booking systems
* Where required by law
* Where authorised by the owner

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Website and Cookies

Our website may use cookies and analytics tools to improve website functionality and user experience.

These tools may collect anonymous information including:

* Browser Type
* Device Information
* Website Usage Statistics
* Pages Visited

This information is used for website performance, analytics and marketing purposes only.

Access to Personal Information

You may request access to personal information we hold about you or request correction of inaccurate information.

Requests should be submitted using the contact details below.

Photography and Media

Casaloma may take photographs or videos of pets during their stay for welfare monitoring, identification, website content, social media and promotional purposes.

Owners who do not wish their pet to appear in promotional material should notify Casaloma in writing prior to boarding.

Changes to This Policy

Casaloma may update this Privacy Policy from time to time.

Any changes will be published on our website.

Contact Us

Casaloma Canine Motel

Phone: (02) 8638 1638

Email: bookings@casaloma.com.au

Website: www.casaloma.com.au

Agreement

By using our website, submitting a booking enquiry or engaging our services, you consent to the collection and use of your information in accordance with this Privacy Policy.